The fundamental goal of PI Square is to allow for better information sharing between PI Users, Partners, and OSIsoft employees. With this in mind, OSIsoft support will be monitoring content, answering questions, and participating in discussions in PI Square from offices all around the world.
We look forward to your questions, answers, suggestions, ideas, product discussions, PI jokes, tips and tricks, videos, and anything else you want to share with us.
Will you only take questions in English?
Not at all. You can post in your local language allowing community members and support to answer you in that language.
Will you answer all questions in PI Square?
The same OSIsoft Tech Support that answers calls and emails today will be monitoring the All Things PI - Ask, Discuss, Connect space and the product sub-spaces there, but we hope that you and other community members answer questions as well. If a PI Square member outside of support answers first, we will take a look and if we have something to add, we will definitely add to it. (For questions: Dirk Veenema)
OSIsoft Development Support teams will be monitoring questions in the PI Developers Club space and sub-spaces there to help provide suggestions and answers to development questions. (For questions: Ahmad Fattahi)
What if we need to do a remote session?
Not a problem! If we can't get to the solution in PI Square, someone in support will contact with you to figure out the best way to get your issue resolved. Then one of us can go back to your PI Square post to be sure we put the solution into the question/discussion you started. We want to be sure PI Square is as helpful to others as it can be.
Additional questions about how we will support you here?
Please comment on this blog and let us know! Our goal is to continue to provide you with the best support possible and make sure you are successful in all your PI System endeavors.