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Tech support should not redirect my call to voicemail automatically after 20 minutes on hold.

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Originally posted on UserVoice
I called back repeatedly today (apparently during a peak time) for an hour to talk to someone for PI assistance and could not get through. After about 20 minutes it redirects me to the voicemail. This is unacceptable and appears to be a turn for the worse for what I considered in the past the best customer service experience I have experienced. Please fix this ASAP. Thank you.