Robin Verhoek

Notification / Acknowledgement with escalation

Discussion created by Robin Verhoek on Dec 2, 2019
Latest reply on Dec 3, 2019 by Robin Verhoek

I know about notification with acknowledgement and escalation if the first Email group doesn't respond within a given time. 

 

Question: Is it possible to have 3 levels within a notification ??

- first group receives notification ..... no response... escalation to 2nd group

- 2nd group receives notification ..... no response... escalation to 3nd group

 

How would I configure this ???

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