We have a PItoPI Interface that is getting stopped immediately whenever we start it. upon checking the logs, we could find,
Error -2147200889: Call to StartService failed. The service did not start due to a logon failure.
As per some KB articles, we have checked the below things. but the issue is still there.
- PI Trust configured fine for the Buffer Subsystem, PItoPI Interface (PItoE)
- Service Account with which it is running has been mapped to a PI Identity which has R,W access in PIPOINT Database Security table.
- Microsoft Redistributables are installed (C++ 2019 etc...)
- Service Account credentials are correct. The other PItoPI instances in the same node are working fine with the same credentials. Tried removing the service and recreating it.
Same Account is being used by other PItoPI Intstances in the same node (with same source and destination PI Servers) but the issue is only with one Instance.
Please let us know what else need to be checked.