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FT HSE OLEDB: [-10722] PINET: Timeout on PI RPC or System Call

Question asked by fxfj on Jun 2, 2017
Latest reply on Oct 3, 2019 by Woobin

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We purchased the OLEDB provider for FHSE (PI) and PI OLEDB MMC snap-in does not work and states the following message:

[-10722] PINET: Timeout on PI RPC or System Call

Anyone had this issue here and solved it?

The only thing strange I see is that in PIMT / Operation / Licensing it says PI-OLEDB.default as undefined but in FactoryTalk Activation Manager it is borrowed already (I am not sure it is necessary to borrow in the same machine also).

Am I missing something?

Thank you

FHSE 1.0

FHSE.OLEDB 1.0

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fxfj Jun 2, 2017 2:10 PM
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This another message also can happen while tweaking:
[PI SDK] Registry item not found in the collection.

I see in the server that my PI SDK version is newer (2012) than the original one (2010 R3). Is it possible it lost support for PI Oledb provider 2010?

Can I safely downgrade de PI SDK? It always states the current version is the same or newer.
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- tmcmanus @ fxfj on Jun 6, 2017 8:46 PM
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  Hi Felix,
  
  There was a thread here on PI Square that walked through a few possibilities:
  [PI SDK] Registry item not found in the collection Error
  [PI SDK] Registry item not found in the collection Error
  
  The two things I'd recommend checking first is your connection string, as well as the security set up on the Historian (if using Windows Security, ensure there's appropriate mappings, and the connection string is configured appropriately for Windows) - the thread I linked contains more details on this.
  
  If the licensing comes into play, you would need to work with Rockwell's Support to ensure the server is properly licensed for the developer technology
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  - fxfj @ tmcmanus on Jun 7, 2017 11:13 AM
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    Hi Taylor,
    
    It fails with PI OLEDB MMC snap-in login dialog (no string required) both checkboc options and also sql server linked server in all configurations.
    
    Also I tried upgrading sdk and creating a local user administrator only for this.
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    - tmcmanus @ fxfj on Jun 21, 2017 3:16 PM
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      Do you have security configured appropriately on the Historian? You'll need a trust configured to the machine to allow the incoming connection
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  - bramclaeys @ tmcmanus on Jul 5, 2017 3:31 PM
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    For me the message: "[PI SDK] Registry item not found in the collection" was caused because the "OLEDB Connectivity" license was not installed and assigned in the FactoryTalk Administration Console.
    
    After assigning this I was able to configure the SQL linked server to the historian.
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    - Woobin @ bramclaeys on Oct 3, 2019 6:12 AM
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      We use Rockwell version of OSI PI Historian called FactoryTalk Historian SE. I have encountered the same issue. Assigned license for Advanced Server and all working. Thanks Bram.
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FT HSE OLEDB: [-10722] PINET: Timeout on PI RPC or System Call

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