AnsweredAssumed Answered

InstallThread Error 1603. Installation of PI AF Server 2015 has failed.

Question asked by Pablo_Ayala on Aug 24, 2015
Latest reply on Oct 20, 2017 by jack.arnold@ni.com

Hello Every One,

 

I am trying to deploy a Small PI System 2015 in VM Windows Server 2008 R2 Sp1.

 

As is my first time, I am following these step by step videos:

  1. OSIsoft: Prepare for a New PI Server 2015 Installation
  2. OSIsoft: Install SQL Server 2012 Express for PI Server
  3. OSIsoft: Install a New PI Server 2015: Full Walk-through (AF Server and Data Archive)

 

I have the following problems:

  1. On video number 2 at 9:11 minutes, when I try to find Administrators group it doesn't appear. So, I have no other choice than define Administrator account to Sysadmin. Don't know if this problem is serious, I just continue with the installation...
  2. On video number 3 at 5:16 minutes, when I try to finish the install of PI AF Server 2015, the following error appears:

Screenshot Error.jpg

 

This is the SetupAFServer2_xMaster.log:

 

C:\SetupAFServer2_xMaster.log opened for logging at Mon Aug 24 11:22:13 2015

INI file for installation: C:\Setup Files\AFServer_2.7.0.6937\setup.ini

Current working directory: C:\Setup Files\AFServer_2.7.0.6937

Number of command line arguments: 1

arg[0]: C:\Setup Files\AFServer_2.7.0.6937\Setup.exe

SHOWSKIPPEDMODULES not set to true. Skipped modules will not be shown in the welcome and completion dialogs.

PROCESSOR_ARCHITECTURE_AMD64 detected.

Product type is 8

ProductType is NOT Windows Server Core.

Windows Server 2008 R2 Service Pack 1 detected.

OS Version Returned: 0x20000802

Setup.exe version 1, 0, 2, 59

SetupUtils.dll version 1, 0, 2, 52

--- >>> Setup Module 1

Loading: 1 (C:\Setup Files\AFServer_2.7.0.6937\dotnet452Setup.dll)

C:\Setup Files\AFServer_2.7.0.6937\dotnet452Setup.dll version 1.0.0.4

dotnet452Setup> The version of the .Net Framework on the destination machine is 4.5.52213

CompareVersions> NewVer4 not found...padding with 0

CompareVersions> InstalledVer4 not found...padding with 0

CompareVersions> NewVer3 < InstalledVer3...returning -1

Module (Microsoft .NET Framework 4.5.2 Setup v4.5.51209) already installed.

--- >>> Setup Module 2

Module (Microsoft SQL Server 2012 Native Client  (x64) v11.0.2100.60) already installed.

--- >>> Setup Module 3

Loading: 3 (C:\Setup Files\AFServer_2.7.0.6937\MSRuntimesVS2013_x64.dll)

C:\Setup Files\AFServer_2.7.0.6937\MSRuntimesVS2013_x64.dll version 1.0.0.0

MSRuntimesVS2013_x64> Detecting whether or not the Visual Studio 2013 Runtimes are installed

CompareVersions> NewVer4 not found...padding with 0

CompareVersions> InstalledVer4 not found...padding with 0

CompareVersions> Versions identical...returning 0

MSRuntimesVS2013_x64> Found version 12.0.21005 with product code {929FBD26-9020-399B-9A7A-751D61F0B942}. This version is the same or newer than the version to install 12.0.21005. Continue checking for additional versions installed.

MSRuntimesVS2013_x64> The installed version 12.0.21005 is the same as or newer than the version to install 12.0.21005 - returning TRUE.

Module (Microsoft Visual C++ 2013 Redistributable x64 v12.0.21005) already installed.

--- >>> Setup Module 4

IsMSIInstalled> Unable to obtain Related Products for Upgrade Code {87E07204-934B-4CD4-90BF-02D32E7E896A}. Returned error: 259

Module (PI AF Server 2015 v2.7.0.6937) will be installed.

----------------------

Completed Initialization checks for all modules.

=============================

==>> Begin InstallThread <<==

=============================

Looking for initialization file at: C:\pisetup.ini

Found [SETUPKIT] NAME = SetupAFServer2_x

Installation started at Mon Aug 24 11:22:30 2015

--- >>> Setup Module 1

Loading: 1 (C:\Setup Files\AFServer_2.7.0.6937\dotnet452Setup.dll)

dotnet452Setup> The version of the .Net Framework on the destination machine is 4.5.52213

CompareVersions> NewVer4 not found...padding with 0

CompareVersions> InstalledVer4 not found...padding with 0

CompareVersions> NewVer3 < InstalledVer3...returning -1

Setup Module 1 (dotnet452Setup) is already installed.

--- >>> Setup Module 2

Setup Module 2 (sqlncli_x64.msi) is already installed.

--- >>> Setup Module 3

Loading: 3 (C:\Setup Files\AFServer_2.7.0.6937\MSRuntimesVS2013_x64.dll)

MSRuntimesVS2013_x64> Detecting whether or not the Visual Studio 2013 Runtimes are installed

CompareVersions> NewVer4 not found...padding with 0

CompareVersions> InstalledVer4 not found...padding with 0

CompareVersions> Versions identical...returning 0

MSRuntimesVS2013_x64> Found version 12.0.21005 with product code {929FBD26-9020-399B-9A7A-751D61F0B942}. This version is the same or newer than the version to install 12.0.21005. Continue checking for additional versions installed.

MSRuntimesVS2013_x64> The installed version 12.0.21005 is the same as or newer than the version to install 12.0.21005 - returning TRUE.

Setup Module 3 (MSRuntimesVS2013_x64) is already installed.

--- >>> Setup Module 4

IsMSIInstalled> Unable to obtain Related Products for Upgrade Code {87E07204-934B-4CD4-90BF-02D32E7E896A}. Returned error: 259

SetRunOnceKey> Setting Run Key to C:\Setup Files\AFServer_2.7.0.6937\Setup.exe 4

SetRunOnceKey> Closing Run Key and returning TRUE

Calling InstallModuleAndReturnErrorCode for Setup Module 4 (AFServer_x64.msi) at Mon Aug 24 11:22:30 2015

DisableEnableRestartManager> Option to DisableAutomaticApplicationShutdown is not set. Restart Manager will not be disabled for sequence number 4.

AFServer_x64> Installation Command is C:\Windows\system32\msiexec.exe /i "C:\Setup Files\AFServer_2.7.0.6937\AFServer_x64.msi" /l*v "C:\SetupAFServer_x64.log" ALLUSERS=1 REBOOT=Suppress

AFServer_x64> Setting reboot flag to false

SetupUtils> Failed to retrieve PIHOME from pipc.ini, installation file C:\SetupAFServer_x64.log will not be copied to PIHOME.

SetupUtils> Copying C:\SetupAFServer_x64.log to C:\Users\ADMINI~1\AppData\Local\Temp\SetupAFServer_x64.log

InstallModuleAndReturnErrorCode FAILED at Mon Aug 24 11:24:37 2015. Installation error for Setup Module 4 (AFServer_x64.msi):[1603] Fatal error during installation.

 

 

InstallThread will terminate.

=============================

==>>  End InstallThread  <<==

=============================

==============================

==>>  Begin Verification  <<==

==============================

--- >>> Setup Module 1

Loading: 1 (C:\Setup Files\AFServer_2.7.0.6937\dotnet452Setup.dll)

C:\Setup Files\AFServer_2.7.0.6937\dotnet452Setup.dll version 1.0.0.4

dotnet452Setup> The version of the .Net Framework on the destination machine is 4.5.52213

CompareVersions> NewVer4 not found...padding with 0

CompareVersions> InstalledVer4 not found...padding with 0

CompareVersions> NewVer3 < InstalledVer3...returning -1

Module (Microsoft .NET Framework 4.5.2 Setup v4.5.51209) already installed.

--- >>> Setup Module 2

Module (Microsoft SQL Server 2012 Native Client  (x64) v11.0.2100.60) already installed.

--- >>> Setup Module 3

Loading: 3 (C:\Setup Files\AFServer_2.7.0.6937\MSRuntimesVS2013_x64.dll)

C:\Setup Files\AFServer_2.7.0.6937\MSRuntimesVS2013_x64.dll version 1.0.0.0

MSRuntimesVS2013_x64> Detecting whether or not the Visual Studio 2013 Runtimes are installed

CompareVersions> NewVer4 not found...padding with 0

CompareVersions> InstalledVer4 not found...padding with 0

CompareVersions> Versions identical...returning 0

MSRuntimesVS2013_x64> Found version 12.0.21005 with product code {929FBD26-9020-399B-9A7A-751D61F0B942}. This version is the same or newer than the version to install 12.0.21005. Continue checking for additional versions installed.

MSRuntimesVS2013_x64> The installed version 12.0.21005 is the same as or newer than the version to install 12.0.21005 - returning TRUE.

Module (Microsoft Visual C++ 2013 Redistributable x64 v12.0.21005) already installed.

--- >>> Setup Module 4

IsMSIInstalled> Unable to obtain Related Products for Upgrade Code {87E07204-934B-4CD4-90BF-02D32E7E896A}. Returned error: 259

Module (PI AF Server 2015 v2.7.0.6937) will be installed.

----------------------

Completed Installation checks for all modules.

============================

==>>  End Verification  <<==

============================

No custom completion module specified in C:\pisetup.ini

Installation of PI AF Server 2015 has failed. Setup return code 1603. InstallThread Error 1603.

The setup wrapper program is exiting with exit code 1603.

Can any one please suggest me a way to resolve the issue.

 

Thanks.

Outcomes