1 Reply Latest reply on Apr 29, 2016 8:11 PM by gachen

    PI SDK IIS Fault

    rohanar

      We're using the PI-SDK in a web application. The application has been installed on many customer servers over the last 5 years. On this particular server, the P- SDK is crashing and taking down the entire WWW process. A JIT debugger dialog is displayed to any user logged on the server at the time. As a side note, the web server has a slightly laggy connection to the PI System. The application is essentially unusable. Any suggestions would be greatly appreciated. This is a Windows Server 2012 Server.

       

      Details as follows:

       

      Faulting application name: w3wp.exe, version: 8.0.9200.16384, time stamp: 0x5010885f

      Faulting module name: pisdk.dll, version: 1.4.2.445, time stamp: 0x50cce505

      Exception code: 0xc0000005

      Fault offset: 0x00142393

      Faulting process id: 0x1364

      Faulting application start time: 0x01d1a2145d4344de

      Faulting application path: C:\Windows\SysWOW64\inetsrv\w3wp.exe

      Faulting module path: C:\Program Files (x86)\PIPC\pisdk\pisdk.dll

      Report Id: 33d148a5-0e15-11e6-9407-005056a20e3e

      Faulting package full name:

      Faulting package-relative application ID:

        • Re: PI SDK IIS Fault
          gachen

          Rosanne,

           

          I would highly recommend opening a Tech Support case for this issue, as it will likely involve a high degree of troubleshooting, as well as crash dump analysis. If the issue is consistently reproducible, please try to get a crash dump to send to Tech Support. For methods of contacting Tech Support, please see this page.

           

          At first glance, just from the details provided, it looks like it may be known issue 99525. However, this is not a conclusive analysis and please continue with Tech Support to find the root cause.

          1 of 1 people found this helpful