AnsweredAssumed Answered

Pi Interface Config Utility Crash

Question asked by Mikael_laforge on Jun 23, 2016
Latest reply on Aug 24, 2016 by cvallee

Hi,

we currently have a problem with PI ICU on different OPC interface nodes. For unknown reason, ICU crashes most of the time when we try to go to "Health Points" screen.

They also crash when we do a Tools -> Diagnotics. The ICUDiags file stops at the very first line of "Entire IORates.dat file:"

The crash occurs ~80% of the time. It's intermittent.

 

Int OPC DA versions are 2.5.1.3 or 2.6.3.5. We have tried installing OPC DA plug-ins 2.4.4.199 with no success solving the problem.

We have a few nodes that have no problem at all, but no clue why. Nodes running 2.3.14.0 work like a charm.

 

Servers are Windows server 2008 or 2012.

 

Here is an example of ICU crash:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: PI-ICU.exe

  Application Version: 1.4.16.79

  Application Timestamp: 54636787

  Fault Module Name: StackHash_5bcd

  Fault Module Version: 0.0.0.0

  Fault Module Timestamp: 00000000

  Exception Code: c0000005

  Exception Offset: 00000065

  OS Version: 6.0.6002.2.2.0.274.10

  Locale ID: 1033

  Additional Information 1: 5bcd

  Additional Information 2: 6f58ddccc6754d8c2ab8eb8a50dcf34e

  Additional Information 3: a545

  Additional Information 4: bbc4cbae9a5d1549dd8c23ca4b7cef01

 

Any clue on what could be the problem ? Has anyone experienced this kind of crash ?

Thanks !

Outcomes