AnsweredAssumed Answered

AF SDK info on escalation available?

Question asked by mikespath on Dec 2, 2016
Latest reply on Dec 5, 2016 by Mike Zboray

Hello Folks:

We have built an application around the PI archive using the AF SDK to get data

We are currently adding in the latest AF SDK notification

If we add an escalation group with let say, Manager and Worker

The Analysis Rule is violated an an e-mail is sent to Manager

Manager fails to respond tot eh e-mail in the time allotted (1 hr.)

The e-mail then goes to Worker

 

My questions:

1.) Is it recorded somewhere that the AF SDK has access to information about that Manager did not respond?

2.) Is it recorded somewhere that the AF SDK has access to information about that Worker did respond?

 

I have a feeling it is in the AF Audit trail but not sure if that can be accessed by the AF SDK.

 

Thanks,

Mike

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