Recently, I have started having issues at 2 sites running the Emerson DV Batch interface. I am finding the service not running, it decided to exit. When I restart the service, ultimately the interface will stop again now with an error. The error points to the SQL Server status being Offline. However, all of the SQL Server Services are running and I can access them.
I have not encountered such issues before. Without more information, I would check if you are running the interface as a service, and what user is the service running as? Is the SQL server on the same machine or on a remote machine?
Since it is more of a product support issue, I would recommend that you should approachTechsupport to get support on this issue.