gpriyanka

escalation teams

Discussion created by gpriyanka on Feb 10, 2010
Latest reply on Feb 18, 2010 by Beth McNeill

Has anyone tried using escalation teams in PI notification?

 

I have just started using PI notification and I have a lot of questions about various scenarios that are not available in the manual. I am hoping that someone with experience would answer those questions without me having to test every combination possible.

 

1) The resend interval of a notification is 4 hours with notify only on change in status checked. There are 2 members in an Escalation team (no repeat) under subscriptions with an escalation period of 4 hours. Who will get the message at what interval?

 

2) The subscription of a notification has an escalation team with 2 groups. I don't want any automatic acknowledgment. Will it be enough to change the settings to 1 at the Subsriptions option, or will I have to change it from Auto to 1 at the group level as well?

 

Has anyone tried sending the notification to a pager? How did you do it? I used the email method by using number@carrier.com. There are some formatting issues.

 

Thanks

 

Priyanka

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