4 Replies Latest reply on May 3, 2010 12:30 PM by MichaelvdV@Atos

    Tech Support

    matthew.rivett
      If anyone is online can you please call tech support and tell them their phone line is not working?
        • Re: Tech Support
          MichaelvdV@Atos

          I'm sorry, but I really smiled at your question

           

          Matt Rivett

          If anyone is online can you please call tech support and tell them their phone line is not working?

            • Re: Tech Support
              hanyong

              I'm sure Matt is just too eager to get to Techsupport to realize that.  

               

              @Matt: I checked with the Techsupport team in Singapore, they are getting calls as usual. I do believe you should be able to call in now. Perhaps you can feedback this incident to them while you are at it.

                • Re: Tech Support
                  matthew.rivett

                  Ahhhh yeah.  When two of your servers aren't working and the tech support phone line isn't working it gets a little stressfull.  When I called in I got the normal automated message and then it just went to a tone noise.  I tried from my cell and a land line with no success.  I sent in an email and one of the guys from Germany called me back.  By that time I had already rebooted the servers which fixes all problems.

                   

                  I was hoping someone from OSIsoft would see my post and call tech support using a different phone number or call the person directly.  :)