I want to ask which tools are users for troubleshooting,... using.
Processbook, Excel ???
I heared also from some different products like the "troubleshooter" + "Cause +" from GE which also can be used in connection with pi.
on the right bottom there is a demo "Continuous Troubleshooter" which is very interesting and (for me) a very new approach. (but you have to log in..)
Does someone knows similar tools, which can be used together with PI, so the users get more value out of it..