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Installation of PI SQL Data Access Server fails

Question asked by geirke on Apr 11, 2017
Latest reply on Apr 18, 2017 by geirke

I am trying to install PI SQL Data Access Server (OLE DB) Install Kit, but I get the message:

 

"Service 'PI SQL Data Access Server (OLE DB)' (PiSqlDas) failed to start. Verify that you have sufficient privileges to start system services."

 

This happens even if I run the installer as Administrator. I downloaded version 1.5.16302.2 of the Install Kit from the Osisoft website. I have PI OLE DB Enterprise installed already.

 

The OS is 64 bit Windows 7 Enterprise SP1.

 

The install log shows:

=============================

==>> Begin InstallThread <<==

=============================

Looking for initialization file at: C:\pisetup.ini

Found [SETUPKIT] NAME = PISQLDAS

Installation started at Tue Apr 11 09:45:07 2017

--- >>> Setup Module 1

Loading: 1 (C:\Users\geieng\AppData\Local\Temp\PISQLDAS_1.5.16302.2\dotnet460Setup.dll)

dotnet460Setup> The version of the .Net Framework on the destination machine is 4.6.01590

CompareVersions> NewVer4 not found...padding with 0

CompareVersions> InstalledVer4 not found...padding with 0

CompareVersions> NewVer3 < InstalledVer3...returning -1

Setup Module 1 (dotnet460Setup) is already installed.

--- >>> Setup Module 2

The Setup Module 2 (C:\Users\geieng\AppData\Local\Temp\PISQLDAS_1.5.16302.2\MSRuntimesVS2015_x86) is not supported on WIN7SP1_X64 operating systems. Skipping.

--- >>> Setup Module 3

Loading: 3 (C:\Users\geieng\AppData\Local\Temp\PISQLDAS_1.5.16302.2\MSRuntimesVS2015_x64.dll)

MSRuntimesVS2015_x64> Detecting whether or not the Visual Studio 2015 Runtimes are installed

CompareVersions> InstalledVer4 not found...padding with 0

CompareVersions> Versions identical...returning 0

MSRuntimesVS2015_x64> Found version 14.0.24212 with product code {<redacted>}. This version is the same or newer than the version to install 14.0.24212.0. Continue checking for additional versions installed.

MSRuntimesVS2015_x64> The installed version 14.0.24212 is the same as or newer than the version to install 14.0.24212.0 - returning TRUE.

Setup Module 3 (MSRuntimesVS2015_x64) is already installed.

--- >>> Setup Module 4

The Setup Module 4 (C:\Users\geieng\AppData\Local\Temp\PISQLDAS_1.5.16302.2\PI_SQL_Data_Access_Server_OLE_DB_x86.msi) is not supported on WIN7SP1_X64 operating systems. Skipping.

--- >>> Setup Module 5

IsMSIInstalled> Unable to obtain Related Products for Upgrade Code {<redacted>}. Returned error: 259

SetRunOnceKey> Setting Run Key to C:\Users\geieng\AppData\Local\Temp\PISQLDAS_1.5.16302.2\Setup.exe 5

SetRunOnceKey> Closing Run Key and returning TRUE

Calling InstallModuleAndReturnErrorCode for Setup Module 5 (PI_SQL_Data_Access_Server_OLE_DB_x64.msi) at Tue Apr 11 09:45:07 2017

DisableEnableRestartManager> Option to DisableAutomaticApplicationShutdown is not set. Restart Manager will not be disabled for sequence number 5.

PI_SQL_Data_Access_Server_OLE_DB_x64> Installation Command is C:\WINDOWS\system32\msiexec.exe /i "C:\Users\geieng\AppData\Local\Temp\PISQLDAS_1.5.16302.2\PI_SQL_Data_Access_Server_OLE_DB_x64.msi" /l*v "C:\SetupPI_SQL_Data_Access_Server_OLE_DB_x64.log"

PI_SQL_Data_Access_Server_OLE_DB_x64> Setting reboot flag to false

SetupUtils> Copying C:\SetupPI_SQL_Data_Access_Server_OLE_DB_x64.log to C:\Program Files (x86)\PIPC\dat\SetupPI_SQL_Data_Access_Server_OLE_DB_x64.log

InstallModuleAndReturnErrorCode FAILED at Tue Apr 11 09:46:04 2017. Installation error for Setup Module 5 (PI_SQL_Data_Access_Server_OLE_DB_x64.msi):[1603] Fatal error during installation.

 

 

InstallThread will terminate.

=============================

==>>  End InstallThread  <<==

=============================

==============================

==>>  Begin Verification  <<==

==============================

--- >>> Setup Module 1

Setup module dotnet460Setup is check for install only (CHECKFORINSTALLEDONLY).

Loading: 1 (C:\Users\geieng\AppData\Local\Temp\PISQLDAS_1.5.16302.2\dotnet460Setup.dll)

C:\Users\geieng\AppData\Local\Temp\PISQLDAS_1.5.16302.2\dotnet460Setup.dll version 1.0.0.8

dotnet460Setup> The version of the .Net Framework on the destination machine is 4.6.01590

CompareVersions> NewVer4 not found...padding with 0

CompareVersions> InstalledVer4 not found...padding with 0

CompareVersions> NewVer3 < InstalledVer3...returning -1

Module (Microsoft .NET Framework 4.6 Setup v4.6.00079) already installed.

--- >>> Setup Module 2

[UNSUPPORTED_OPERATING_SYSTEMS]: 2 = X64

Setup module MSRuntimesVS2015_x86 is not supported on WIN7SP1_X64 operating systems.

Loading: 2 (C:\Users\geieng\AppData\Local\Temp\PISQLDAS_1.5.16302.2\MSRuntimesVS2015_x86.dll)

C:\Users\geieng\AppData\Local\Temp\PISQLDAS_1.5.16302.2\MSRuntimesVS2015_x86.dll version 1.0.3.0

MSRuntimesVS2015_x86> Detecting whether or not the Visual Studio 2015 Runtimes are installed

CompareVersions> InstalledVer4 not found...padding with 0

CompareVersions> Versions identical...returning 0

MSRuntimesVS2015_x86> Found version 14.0.24212 with product code {<redacted>}. This version is the same or newer than the version to install 14.0.24212.0. Continue checking for additional versions installed.

MSRuntimesVS2015_x86> The installed version 14.0.24212 is the same as or newer than the version to install 14.0.24212.0 - returning TRUE.

Module (Microsoft Visual C++ 2015 Redistributable (x86) Update 3 v14.0.24212.0) already installed.

--- >>> Setup Module 3

Loading: 3 (C:\Users\geieng\AppData\Local\Temp\PISQLDAS_1.5.16302.2\MSRuntimesVS2015_x64.dll)

C:\Users\geieng\AppData\Local\Temp\PISQLDAS_1.5.16302.2\MSRuntimesVS2015_x64.dll version 1.0.3.0

MSRuntimesVS2015_x64> Detecting whether or not the Visual Studio 2015 Runtimes are installed

CompareVersions> InstalledVer4 not found...padding with 0

CompareVersions> Versions identical...returning 0

MSRuntimesVS2015_x64> Found version 14.0.24212 with product code {<redacted>}. This version is the same or newer than the version to install 14.0.24212.0. Continue checking for additional versions installed.

MSRuntimesVS2015_x64> The installed version 14.0.24212 is the same as or newer than the version to install 14.0.24212.0 - returning TRUE.

Module (Microsoft Visual C++ 2015 Redistributable (x64) Update 3 v14.0.24212.0) already installed.

--- >>> Setup Module 4

[UNSUPPORTED_OPERATING_SYSTEMS]: 4 = X64

Setup module PI_SQL_Data_Access_Server_OLE_DB_x86.msi is not supported on WIN7SP1_X64 operating systems.

IsMSIInstalled> Unable to obtain Related Products for Upgrade Code {<redacted>}. Returned error: 259

Module (PI SQL Data Access Server (OLE DB) v1.5.16302.2) is not installed, Reason: operating system is not supported - skip installation.

--- >>> Setup Module 5

IsMSIInstalled> Unable to obtain Related Products for Upgrade Code {<redacted>}. Returned error: 259

Module (PI SQL Data Access Server (OLE DB) v1.5.16302.2) will be installed.

----------------------

Completed Verification checks for all modules.

============================

==>>  End Verification  <<==

============================

No custom completion module specified in C:\pisetup.ini

Installation of PI SQL Data Access Server 2016 R2 has failed. Setup return code 1603. InstallThread Error 1603.

Module PI SQL Data Access Server (OLE DB) (4) will not be displayed because it is skipped

 

Any ideas?

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