AnsweredAssumed Answered

Event Frame acknowledge question

Question asked by mikespath on Jun 23, 2017
Latest reply on Jun 23, 2017 by Mike Zboray


I have a question on how the acknowledge feature works with respect to the event frame duration. I have looked into the PSE user manual and it describes how to acknowledge so I'm ok there. What I would like is a user to be able to acknowledge the event, and from my test this will stop the e-mails from getting sent.

I need a way to configure a timeframe that will trigger another e-mail if the event frame is still active after after the acknowledge. I hope I'm missing something obvious but the parameter "Non-Repetition Interval" does not give me that action.