1 Reply Latest reply on Aug 23, 2017 1:58 PM by sraposo

    Perfmon-IO timeout problem


      I have created the  3 perfmon tags. so after creating the tag. all the  perfmon counter tags got IO Timeout. 


      yesterday i got the same issue.. but morning i able to see the tag values. after 6 hours it start updating.  kindly provide any suggestions.

        • Re: Perfmon-IO timeout problem

          Hi Prabhu,


          I/O Timeout is written by the interface when it can't connect to the data source (in this case PerfMon Counters). There are quite a few reasons why this could happen (Network issues, security, corrupt perfmon counters). The first step would be to look at the SDK Logs on the node where the PI Interface for Performance Monitoring is installed. I would recommend not posting the entire logs here as they will contain sensitive information (hostnames, ip addresses etc...)


          For the SDK logs: https://techsupport.osisoft.com/Troubleshooting/KB/3248OSI8/




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