we having the user facing issue with Data link Report.
We tried to add the Com-add in. it saying Unloaded. giving some error.
if we tried to run the Excel as admin, its working fine... Can anyone provide solution for this issue.
Which PI DataLink version and Office version are you running? When PI DataLink was installed, was the install kit ran as administrator (right click > run as administrator)?
This KB article provides some possible solutions:
Can the user add the DataLink ribbon after Excel is opened? Does he get any errors ?
Hope this helps,
We've had similar issues with users running multiple versions of excel. We had to follow the instructions in the below KB article to manually add the necessary registry keys for the user profile.
Retrieving data ...