-
Re: Why the online courses video unable to play?
mshimko
Dec 1, 2017 1:25 PM
Hi, David.
Can you provide more details about the issue? Does the video show an error, does it not load, etc.? You can try right-clicking on the video, select Copy video URL and paste it in another browser tab. Are you able to watch it then?
-Mike
-
Re: Why the online courses video unable to play?
Hi Mike,
Thank you for your reply,
The web player page on my PC is shown as follow, no any error occurs, I have tried it in Edge and chrome, neither of them can work normally.
Best regards
David
-
Re: Why the online courses video unable to play?
mshimko
Dec 1, 2017 1:58 PM
Did you try copying the video URL and pasting it in another tab? If the video doesn't load after doing that, please verify that you are able to watch YouTube videos from your organization.
-Mike
-
Re: Why the online courses video unable to play?
Are these videos need the access permission to YouTube? If so, I know what is the root cause, because YouTube has been blocked by our ISP.
-
Re: Why the online courses video unable to play?
mshimko
Dec 1, 2017 2:54 PM
1 of 1 people found this helpfulYes, these are YouTube videos embedded in PI Square. Unfortunately, if your ISP blocks YouTube, you won't be able to watch them on that connection.
-
-
-
-
