AnsweredAssumed Answered

PI Notification Problem

Question asked by pocholo.mendoza on Jan 30, 2018
Latest reply on Jan 30, 2018 by pocholo.mendoza

Hi everyone,


I am currently configuring a Email PI Notification.


We've already finished setting up the contacts and  finished creating the notification template wherein we configured the subscription and set the trigger as well.


When we try sending a test email by choosing a contact an clicking test, it prompts that it was sent successfully, but upon checking the corresponding email account, there is no mail received.


We waited for a while because we thought that the mail would probably be delayed as we see in common issues, but still no luck.


I see common troubleshooting problems from: Techsupport's KB00616 - Troubleshooting email problems in PI Notifications


I've tried telnet to the smtp server but it shows this:


viber image_LI.jpg

Could this be the possible culprit? It's pretty bizarre, because we've already opened port 25.


Needing all your help on this one.