AnsweredAssumed Answered

Scan Timeout and interface communication error to data source.

Question asked by Ashwin.Kumar on Feb 28, 2018
Latest reply on Feb 28, 2018 by LalBabuShaik

HI Community,


Can anyone advise me whether below error are usual errors or need to take any action on it.


For every 10 minutes primary OPC interface is getting below logs and same happening with secondary interface as well.


this message logs are only coming at when particular interface is acting as "Primary".


Primary interface node.


Here also same happening "Secondary Interface node"


please advise me where can i check the, as per reference from KB  i understood that due to unknown values PI DA server will capture values as Scan Timeout.

but if any further troubleshooting requires please let us know.

Data in Matrikon OPC server is have last good value as "False" and quality is Good. but in PI DA server it is capturing like "Scan Timeout" as shown below



Thank you