3 Replies Latest reply on May 31, 2018 2:36 PM by jjohl

    Exercise 4 - Error when installing PI ICU on PIINT1

    DanhTran

      Hi every body,

      Hi Jason Johl,

       

      When I've installed the PI ICU according to "Installing a PI Interface and PI Interface Configuration Utility.mp4", I got error as below picture.

      It's on PIINT1 in VLE.

      Could you please to help me how to fix this issue?

       

      The details as in the "SetupPIICUMaster.log" file as below

      "C:\SetupPIICUMaster.log opened for logging at Wed Apr 18 17:20:49 2018

      INI file for installation: C:\Users\student01.PISCHOOL\AppData\Local\Temp\2\PIICU_1.4.16.79c\setup.ini

      Current working directory: C:\Users\student01.PISCHOOL\AppData\Local\Temp\2\PIICU_1.4.16.79c

      Number of command line arguments: 1

      arg[0]: Setup.exe

      SHOWSKIPPEDMODULES not set to true. Skipped modules will not be shown in the welcome and completion dialogs.

      PROCESSOR_ARCHITECTURE_AMD64 detected.

      Product type is 8

      ProductType is NOT Windows Server Core.

      Windows Server 2008 R2 Service Pack 1 detected.

      OS Version Returned: 0x20000802

      Setup.exe version 1, 0, 2, 59

      SetupUtils.dll version 1, 0, 2, 52

                     ==============================

      .....

      ==>>  Begin Verification  <<==

      ==============================

      --- >>> Setup Module 1

      Setup module wicSetup is check for install only (CHECKFORINSTALLEDONLY).

      Setup module wicSetup must be present before this installation can continue (MANDATORYSETUPMODULECHECK).

      [UNSUPPORTED_OPERATING_SYSTEMS]: 1 = Vista, Win2008, Win7, Win2008R2, Win8, Win2012, Win81, Win2012R2

      Setup module wicSetup is not supported on WIN2008R2SP1_X64 operating systems.

      Loading: 1 (C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\WindowsImagingComponent\wicSetup.dll)

      C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\WindowsImagingComponent\wicSetup.dll version 1.0.0.0

      wicSetup> This OS is not Windows Server 2003. Assuming that Windows Imaging Component is already available.

      Module (Windows Imaging Component Setup v3.0.0) already installed.

      --- >>> Setup Module 2

      Loading: 2 (C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\dotNet460Redistrib\dotnet460Setup.dll)

      C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\dotNet460Redistrib\dotnet460Setup.dll version 1.0.0.8

      dotnet460Setup> The version of the .Net Framework on the destination machine is 4.6.00081

      CompareVersions> NewVer4 not found...padding with 0

      CompareVersions> InstalledVer4 not found...padding with 0

      CompareVersions> NewVer3 < InstalledVer3...returning -1

      Module (Microsoft .NET Framework 4.6 Setup v4.6.00079) already installed.

      --- >>> Setup Module 3

      Loading: 3 (C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\PIbufss\PIBufssPreInstallTasks.dll)

      C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\PIbufss\PIBufssPreInstallTasks.dll version 1.0.0.5

      PIBufssCommonInstallTasks> Setup.exe path determined to be: C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\Setup.exe

      PIBufssCommonInstallTasks> C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\Setup.exe version 1.00.02.059

      CompareVersions> NewVer4 > InstalledVer4...returning 1

      PIBufssCommonInstallTasks> SetupUtils.dll path determined to be: C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\SetupUtils.dll

      PIBufssCommonInstallTasks> C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\SetupUtils.dll version 1.00.02.052

      CompareVersions> NewVer4 > InstalledVer4...returning 1

      PIBufssPreInstallTasks> Entering IsModulePresent

      PIBufssCommonInstallTasks> PreInstallTasks_InstallComplete is set to 1 (retval = 1)

      PIBufssPreInstallTasks> Installation tasks have already been completed

      PIBufssPreInstallTasks> Exiting IsModulePresent

      Module (Pre-Installation Tasks vHIDDEN) already installed.

      --- >>> Setup Module 4

      Module (OSIsoft MS Runtime Redistributables v3.1.8) already installed.

      --- >>> Setup Module 5

      Loading: 5 (C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\VS2008Redistrib\MSVC9SP1x86Redistrib.dll)

      C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\VS2008Redistrib\MSVC9SP1x86Redistrib.dll version 1, 0, 0, 1

      CompareVersions> Versions identical...returning 0

      MSVC9SP1x86Redistrib> The installed version 9.0.30729.6161 is the same as the new version to install 9.0.30729.6161 - returning TRUE.

      MSVC9SP1x86Redistrib> The version of the runtime redistributable to be installed is 9.0.30729.6161

      Module (Microsoft Visual C++ 2008 x86 Redistributable v9.0.30729.6161) already installed.

      --- >>> Setup Module 6

      Loading: 6 (C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\VS2008Redistrib\MSVC9SP1x64Redistrib.dll)

      C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\VS2008Redistrib\MSVC9SP1x64Redistrib.dll version 1, 0, 0, 1

      CompareVersions> Versions identical...returning 0

      MSVC9SP1x64Redistrib> The installed version 9.0.30729.6161 is the same as the new version to install 9.0.30729.6161 - returning TRUE.

      MSVC9SP1x64Redistrib> The version of the runtime redistributable to be installed is 9.0.30729.6161

      Module (Microsoft Visual C++ 2008 x64 Redistributable v9.0.30729.6161) already installed.

      --- >>> Setup Module 7

      Loading: 7 (C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\VS2010Redistrib\MSRuntimesSetupVS2010SP1_x86.dll)

      C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\VS2010Redistrib\MSRuntimesSetupVS2010SP1_x86.dll version 1, 0, 0, 0

      CompareVersions> NewVer4 not found...padding with 0

      CompareVersions> InstalledVer4 not found...padding with 0

      CompareVersions> Versions identical...returning 0

      MSRuntimesSetupVS2010SP1_x86> The installed version 10.0.40219 is the same as the new version to install 10.0.40219 - returning TRUE.

      Module (Microsoft Visual C++ 2010 Redistributable x86 v10.0.40219) already installed.

      --- >>> Setup Module 8

      Loading: 8 (C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\VS2010Redistrib\MSRuntimesSetupVS2010SP1_x64.dll)

      C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\VS2010Redistrib\MSRuntimesSetupVS2010SP1_x64.dll version 1, 0, 0, 0

      CompareVersions> NewVer4 not found...padding with 0

      CompareVersions> InstalledVer4 not found...padding with 0

      CompareVersions> Versions identical...returning 0

      MSRuntimesSetupVS2010SP1_x64> The installed version 10.0.40219 is the same as the new version to install 10.0.40219 - returning TRUE.

      Module (Microsoft Visual C++ 2010 Redistributable x64 v10.0.40219) already installed.

      --- >>> Setup Module 9

      Loading: 9 (C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\VS2012Redistrib\MSRuntimesVS2012_x86.dll)

      C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\VS2012Redistrib\MSRuntimesVS2012_x86.dll version 1.0.0.6

      MSRuntimesVS2012_x86> Detecting whether or not the Visual Studio 2012 Runtimes are installed

      CompareVersions> NewVer4 not found...padding with 0

      CompareVersions> InstalledVer4 not found...padding with 0

      CompareVersions> Versions identical...returning 0

      MSRuntimesVS2012_x86> Found version 11.0.61030 with product code {BD95A8CD-1D9F-35AD-981A-3E7925026EBB}. This version is the same or newer than the version to install 11.0.61030. Continue checking for additional versions installed.

      MSRuntimesVS2012_x86> The installed version 11.0.61030 is the same as or newer than the version to install 11.0.61030 - returning TRUE.

      Module (Microsoft Visual C++ 2012 Update 4 Redistributable x86 v11.0.61030) already installed.

      --- >>> Setup Module 10

      Loading: 10 (C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\VS2012Redistrib\MSRuntimesVS2012_x64.dll)

      C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\VS2012Redistrib\MSRuntimesVS2012_x64.dll version 1.0.0.6

      MSRuntimesVS2012_x64> Detecting whether or not the Visual Studio 2012 Runtimes are installed

      CompareVersions> NewVer4 not found...padding with 0

      CompareVersions> InstalledVer4 not found...padding with 0

      CompareVersions> Versions identical...returning 0

      MSRuntimesVS2012_x64> Found version 11.0.61030 with product code {CF2BEA3C-26EA-32F8-AA9B-331F7E34BA97}. This version is the same or newer than the version to install 11.0.61030. Continue checking for additional versions installed.

      MSRuntimesVS2012_x64> The installed version 11.0.61030 is the same as or newer than the version to install 11.0.61030 - returning TRUE.

      Module (Microsoft Visual C++ 2012 Update 4 Redistributable x64 v11.0.61030) already installed.

      --- >>> Setup Module 11

      Loading: 11 (C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\VS2015Redistrib\MSRuntimesVS2015u2_x86.dll)

      C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\VS2015Redistrib\MSRuntimesVS2015u2_x86.dll version 1.0.2.0

      MSRuntimesVS2015u2_x86> Detecting whether or not the Visual Studio 2015 Runtimes are installed

      CompareVersions> InstalledVer4 not found...padding with 0

      CompareVersions> Versions identical...returning 0

      MSRuntimesVS2015u2_x86> Found version 14.0.23918 with product code {BD9CFD69-EB91-354E-9C98-D439E6091932}. This version is the same or newer than the version to install 14.0.23918.0. Continue checking for additional versions installed.

      MSRuntimesVS2015u2_x86> The installed version 14.0.23918 is the same as or newer than the version to install 14.0.23918.0 - returning TRUE.

      Module (Microsoft Visual C++ 2015 Redistributable (x86) Update 2 v14.0.23918.0) already installed.

      --- >>> Setup Module 12

      Loading: 12 (C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\VS2015Redistrib\MSRuntimesVS2015u2_x64.dll)

      C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\VS2015Redistrib\MSRuntimesVS2015u2_x64.dll version 1.0.2.0

      MSRuntimesVS2015u2_x64> Detecting whether or not the Visual Studio 2015 Runtimes are installed

      CompareVersions> InstalledVer4 not found...padding with 0

      CompareVersions> Versions identical...returning 0

      MSRuntimesVS2015u2_x64> Found version 14.0.23918 with product code {DFFEB619-5455-3697-B145-243D936DB95B}. This version is the same or newer than the version to install 14.0.23918.0. Continue checking for additional versions installed.

      MSRuntimesVS2015u2_x64> The installed version 14.0.23918 is the same as or newer than the version to install 14.0.23918.0 - returning TRUE.

      Module (Microsoft Visual C++ 2015 Redistributable (x64) Update 2 v14.0.23918.0) already installed.

      --- >>> Setup Module 13

      Loading: 13 (C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\MSXML6\msxmlSetup.dll)

      C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\MSXML6\msxmlSetup.dll version 1.0.0.2

      msxml_Setup> MSI for install is msxml6_x64.msi

      msxml_Setup> Setup module file msxml6_x64.msi not needed

      msxml_Setup> Suppressing install on VISTA

      Module (MSXML 6 v6.0.3883.0) already installed.

      --- >>> Setup Module 14

      IsMSIInstalled> Unable to obtain Related Products for Upgrade Code {9A1A3A9E-DF93-48EF-A658-C052B3148BF9}. Returned error: 259

      Module (PI Software Development Kit (PI SDK) x86 v1.4.6.494) will be installed.

      --- >>> Setup Module 15

      IsMSIInstalled> Unable to obtain Related Products for Upgrade Code {AD7714C6-7563-4CF3-954A-C29093B388ED}. Returned error: 259

      Module (PI Software Development Kit (PI SDK) x64 v1.4.6.494) will be installed.

      --- >>> Setup Module 16

      IsMSIInstalled> Unable to obtain Related Products for Upgrade Code {416AA6F2-494A-4C24-A96C-D1EB2D32CFC7}. Returned error: 259

      Module (PI Interface Configuration Utility (PI ICU) v1.4.16.79) will be installed.

      --- >>> Setup Module 17

      IsMSIInstalled> Unable to obtain Related Products for Upgrade Code {4843F8AB-6948-4FBC-A4B8-26398F66EA65}. Returned error: 259

      Module (PIGenericNames DLL (GenericNames) v1.2.62.0) will be installed.

      --- >>> Setup Module 18

      IsMSIInstalled> Unable to obtain Related Products for Upgrade Code {A7FD2B48-3F6A-4804-B46A-5B4BB7BB5455}. Returned error: 259

      Module (PI Spt DLL (PISpt) v1.2.3.0) will be installed.

      --- >>> Setup Module 19

      [UNSUPPORTED_OPERATING_SYSTEMS]: 19 = X64

      Setup module pibufss.msi is not supported on WIN2008R2SP1_X64 operating systems.

      IsMSIInstalled> Unable to obtain Related Products for Upgrade Code {1F1B5727-9E75-4F6E-8647-DDD888DC52F2}. Returned error: 259

      Module (PI Buffer Subsystem v4.6.0.19) is not installed, but operating system is also not supported - skip installation.

      --- >>> Setup Module 20

      IsMSIInstalled> Unable to obtain Related Products for Upgrade Code {1F1B5727-9E75-4F6E-8647-DDD888DC52F2}. Returned error: 259

      Module (PI Buffer Subsystem v4.6.0.19) will be installed.

      ----------------------

      Completed Verification checks for all modules.

      ============================

      ==>>  End Verification  <<==

      ============================

      Found custom completion module C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\PIbufss\PIBufssPostInstallTasks.dll in C:\pisetup.ini

      Completion module directory is C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\PIbufss

      ====================================

      ==>>  BEGIN COMPLETION MODULE  <<==

      ====================================

      Loading custom completion module: C:\Course Folder\Install Kits\PIICU\PIICU_1.4.16.79c\PIbufss\PIBufssPostInstallTasks.dll

      PIBufssPostInstallTasks> Tue May 29 03:17:49 2018> Entering post-installation tasks. Setup flags:.

      PIBufssPostInstallTasks> Since setup did not complete successfully, Buffering Manager will not be shown

      PIBufssPostInstallTasks> Tue May 29 03:17:49 2018> Starting PIBufInstallDialogs.exe. CMD LINE: PIBufInstallDialogs.exe /caller:PIBufssPostInstallTasks

      PIBufssPostInstallTasks> "PIBufInstallDialogs.exe /caller:PIBufssPostInstallTasks " SUCCEEDED

      PIBufssCommonInstallTasks> Successfully set PostInstallTasks_InstallComplete in pisetup.ini

      PIBufssPostInstallTasks> Moving C:\ProgramData\OSIsoft\Setup\log\SetupPIBufInstallDialogs.log to C:\ProgramData\OSIsoft\Setup\log\SetupPIBufInstallDialogs_Tue May 29 03_17_50 2018.log

      PIBufssPostInstallTasks> Tue May 29 03:17:50 2018> Post-installation tasks SUCCEEDED

      Successfully Unregistered completion module in C:\pisetup.ini

      ====================================

      ==>>  END COMPLETION MODULE  <<==

      ====================================

      Installation of PI Interface Configuration Utility 1.4.16.79c has failed. Setup return code 1603. InstallThread Error 1603.

      Module Pre-Installation Tasks (3) will not be displayed because its version number is set to HIDDEN

      Module PI Buffer Subsystem (19) will not be displayed because it is skipped"

       

      Thanks for your support!

      Danh!

        • Re: Exercise 4 - Error when installing PI ICU on PIINT1
          jjohl

          Hey Danh,

           

          Thanks for copying over the installation master log!  To troubleshoot installation issues like this, we actually have a KB article which I think would be of great use to guide how we troubleshoot this issue. Please take a look here.

           

          From the C:\SetupPIICUMaster.log we cannot understand completely what the issue is, all we see is: "Installation of PI Interface Configuration Utility 1.4.16.79c has failed. Setup return code 1603. InstallThread Error 1603." and as the KB article mentions: "1603, an MsiExec (Windows Installer) error which simply means 'A fatal error occured during installation.'"  So we'll need to look up the verbose installation log and find exactly what is faulting in the installation.  You can follow the KB linked above to do that!

          Let me know what you find.

           

          Also, as a quick fix, can you make sure you're running the kit as Administrator?

           

          Jason

          1 of 1 people found this helpful