BillBPA

Tech support silence

Discussion created by BillBPA on Jul 16, 2018
Latest reply on Jul 20, 2018 by tmcmanus

Two suggestions for tech support personel:

 

  1. Reply to emails within 24 hours even if it is just to say "no solution yet to your problem".  I have repeatedly sent emails and no gotten a reply until I call.
  2. If you are  going on vacation, training, OOO, etc. and you have open cases, make sure they are handed off to others AND turn on your email notification.  Again, I've had to call in to find the support person is "out"

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