3 Replies Latest reply on Aug 1, 2018 4:28 PM by ØysteinThorsen

    PI ProcessBook installation error

    ØysteinThorsen

      Hi, I am trying to install the PI ProcessBook on a single computer running Windows10 OS.

      It all ends up in an error saying something that AF Client version is requiret. I already have version 2.10.0.8628, so I am thinking the error message is lying to me.

      I did some troubleshooting, and in the end I find the installation log that reports the following (in addition to a whole lot more...):

      Action ended 12.22.38: LaunchConditions. Return value 3.

      MSI (c) (A8:6C) [12:22:38:415]: Doing action: FatalError

      Action 12.22.38: FatalError.

      Action start 12.22.38: FatalError.

      Info 2898. For VerdanaBold13 textstyle, the system created a 'Verdana' font, in 1 character set, of 20 pixels height.

      DEBUG: Error 2826:  Control BottomLine on dialog FatalError extends beyond the boundaries of the dialog to the right by 5 pixels

      The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalError, BottomLine, to the right

      Action 12.22.38: FatalError. Dialog created

      MSI (c) (A8:BC) [12:22:38:439]: Note: 1: 2731 2: 0

      Action ended 12.22.48: FatalError. Return value 2.

      Action ended 12.22.48: INSTALL. Return value 3.

      MSI (c) (A8:6C) [12:22:49:000]: Destroying RemoteAPI object.

      MSI (c) (A8:D8) [12:22:49:001]: Custom Action Manager thread ending.

       

      Does anybody recognize the message, and know what to do to get around this issue?

       

      Attaching the entire installation log for review.