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PI ProcessBook installation error

Question asked by ØysteinThorsen on Aug 1, 2018
Latest reply on Aug 1, 2018 by ØysteinThorsen

Hi, I am trying to install the PI ProcessBook on a single computer running Windows10 OS.

It all ends up in an error saying something that AF Client version is requiret. I already have version, so I am thinking the error message is lying to me.

I did some troubleshooting, and in the end I find the installation log that reports the following (in addition to a whole lot more...):

Action ended 12.22.38: LaunchConditions. Return value 3.

MSI (c) (A8:6C) [12:22:38:415]: Doing action: FatalError

Action 12.22.38: FatalError.

Action start 12.22.38: FatalError.

Info 2898. For VerdanaBold13 textstyle, the system created a 'Verdana' font, in 1 character set, of 20 pixels height.

DEBUG: Error 2826:  Control BottomLine on dialog FatalError extends beyond the boundaries of the dialog to the right by 5 pixels

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalError, BottomLine, to the right

Action 12.22.38: FatalError. Dialog created

MSI (c) (A8:BC) [12:22:38:439]: Note: 1: 2731 2: 0

Action ended 12.22.48: FatalError. Return value 2.

Action ended 12.22.48: INSTALL. Return value 3.

MSI (c) (A8:6C) [12:22:49:000]: Destroying RemoteAPI object.

MSI (c) (A8:D8) [12:22:49:001]: Custom Action Manager thread ending.


Does anybody recognize the message, and know what to do to get around this issue?


Attaching the entire installation log for review.