11 Replies Latest reply on Aug 14, 2018 7:56 PM by sraposo

Error installing PI Connector for OPC UA on windows Server 2008 R2 SP1 (PISDKRegistry.dll failed to register)

RicSilva Aug 6, 2018 7:59 AM

Greetings PI Square community,

I was trying to install the PI Connector for OPC UA on windows Server 2008 R2 SP1, unfortunally was not posible to do it, during the installation the system show me that the PISDKRegistry.dll failed to register. I tried also to make the registration manually but also was imposible :-( .

I am wondering if some body in the community had the same situation. Im really apreaciate any feed back regarding this problem.

Thank you very much and i wish you all a nice day.

regards

Ricky

Re: Error installing PI Connector for OPC UA on windows Server 2008 R2 SP1 (PISDKRegistry.dll failed to register)

Lal_Babu_Shaik Aug 6, 2018 3:05 PM (in response to RicSilva)

Hi Silva

Request to check Microsoft Visual C++ 2008 Redistributables: http://www.microsoft.com/en-us/download/details.aspx?id=5582

Also request you to check setup/system event logs during installation.

Regards
Lal Babu
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- Re: Error installing PI Connector for OPC UA on windows Server 2008 R2 SP1 (PISDKRegistry.dll failed to register)
  
  RicSilva Aug 7, 2018 1:29 PM (in response to Lal_Babu_Shaik)
  
  Dear Lal Babu,
  
  thank you very much for the input, we install the Microsoft Visual C++ 2008 Redistributables but the issue still there. same error message,
  
  Regarding the setup/system event logs during installation, we check it but whe do not know exactly what dependency has the problem, the error log just show until the error of the ,dll apear and is not describe the source , just that is not posible to registre the .dll file.
  
  do you think is a problem from the PI SDK ? maybe was wrong installed in the passt.
  
  thanks you for the help
  
  Kind regards
  ricky
  
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Re: Error installing PI Connector for OPC UA on windows Server 2008 R2 SP1 (PISDKRegistry.dll failed to register)

sraposo Aug 7, 2018 1:19 PM (in response to RicSilva)

Hi Silva,

Did you run the install kit as administrator by right clicking on the setup.exe and selecting "Run as administrator"?

If you did, as Lal requested, can you verify the install logs for more information on the failure?

Thanks,
Seb
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- Re: Error installing PI Connector for OPC UA on windows Server 2008 R2 SP1 (PISDKRegistry.dll failed to register)
  
  RicSilva Aug 7, 2018 1:33 PM (in response to sraposo)
  
  Dear Seb
  
  thanks for the feedback , yes we start the installation as admin (by right clicking on the setup.exe). Because the the PI connectors is new for us , we do not have experince in the new errors meaning of the instalaltion, as i said , logs describe same error as the windows pop up.
  
  as i posted , do you think is a problem with the PI SDK installation? probably was installded wrong in the passt
  
  thank you very much for teh help
  
  kind regards
  ricky
  
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  - Re: Error installing PI Connector for OPC UA on windows Server 2008 R2 SP1 (PISDKRegistry.dll failed to register)
    
    sraposo Aug 7, 2018 9:01 PM (in response to RicSilva)
    
    Hi Ricky,
    
    Did you reboot the machine after installing the Microsoft Visual C++ 2008 Redistributables ?
    
    Can you share a print screen your installed software? Just be sure not to include any sensitive information.
    
    Thanks,
    Seb
    
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    - Re: Error installing PI Connector for OPC UA on windows Server 2008 R2 SP1 (PISDKRegistry.dll failed to register)
      
      RicSilva Aug 8, 2018 7:01 AM (in response to sraposo)
      
      Hello Seb,
      
      Thanks for the feedback, yes i reboot the pc after the installation.
      
      Sure i can share a print screen, what ecxactly do you need, from logs? from any special PI module? archive? sdk? AF ?
      
      thanks for the help
      regards
      Ricky
      
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      - Re: Error installing PI Connector for OPC UA on windows Server 2008 R2 SP1 (PISDKRegistry.dll failed to register)
        
        sraposo Aug 8, 2018 1:33 PM (in response to RicSilva)
        
        Hi Silva,
        
        Just the list of installed software on that machine for now. I'm wondering if one of the prerequisites that is the setup kit didn't get installed correctly.
        
        If this is urgent, please contact support. The resolution will be much faster. If you do, please come back to this post to share the solution !
        
        https://techsupport.osisoft.com/Contact-Us/
        
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        Re: Error installing PI Connector for OPC UA on windows Server 2008 R2 SP1 (PISDKRegistry.dll failed to register)
        
        RicSilva Aug 10, 2018 7:23 AM (in response to sraposo)
        
        Hi Sebastien,
        thanks for the feedback, no is not urgent we are working in a Sand Box.
        
        sure enclose the list of software intalled
        
        thanks for the help
        kind regards
        
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        Re: Error installing PI Connector for OPC UA on windows Server 2008 R2 SP1 (PISDKRegistry.dll failed to register)
        
        sraposo Aug 14, 2018 1:23 PM (in response to RicSilva)
        
        Hi Silva,
        
        Can you try installing simply the PI SDK: https://techsupport.osisoft.com/Downloads/File/4d1710fe-6806-44c4-8105-e18ed50f23dc
        
        Thanks,
        Seb
        
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Re: Error installing PI Connector for OPC UA on windows Server 2008 R2 SP1 (PISDKRegistry.dll failed to register)

RicSilva Aug 14, 2018 2:25 PM (in response to RicSilva)

HI Seb

thanks for the feedback. i tried but i got the following error, is that normal ?

thank for the help

kind regards
Ricky
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- Re: Error installing PI Connector for OPC UA on windows Server 2008 R2 SP1 (PISDKRegistry.dll failed to register)
  
  sraposo Aug 14, 2018 7:56 PM (in response to RicSilva)
  
  Hi Ricky,
  
  No that is not normal, can you send me the C:\SetuoPISDKMater.Log ?
  
  Thanks,
  Seb
  
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