AnsweredAssumed Answered

Event Frames analyses not working after upgrade to PI AF 2017 R2

Question asked by R.Shende on Aug 24, 2018
Latest reply on Aug 27, 2018 by sraposo

Hello,

 

Recently, we had an upgrade of PI AF from 2015 to 2017 R2 version.

 

Post this upgrade, we have observed that the Event Frames analyses configured in a given database have stopped working. Also, when we try to access the Analyses tab in System Explorer, it throws an unhandled exception as below and the PSE closes out.

 

Please find the snapshot below FYR :

 

 

When checked in the management tab in PSE, below error is observed :

 

 

Initially we are suspecting this to be a known issue with AF 2017 R2 release - 123039 - 2.7.5 plugin with time true should not crash 2.8.5+ client , as the concerned event frames have been created with a lower version of PI AF (2012).

As per the description in the known issue article, since this issue is reported in 2016 version, we did not face this earlier as we have upgraded AF from 2015 to 2017 R2.

 

Along with AF upgrade, the Analyses service was also upgraded to 2017 R2 version.

 

We have consulted Techsupport on this and the case is logged for this issue.

 

However, we would require some assistance in regards to some inputs in regards to this issue as I am struggling to find any relevant material.

 

The event frames analyses for other databases are seen to be working fine post upgrade.

 

Could you please assist in this regards ?

 

Please do let me know if any further details are needed.

 

Thanks and Regards,

Rohit Shende

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