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ProcessBook Credentials used: pidemo

Question asked by KarlRickards on Oct 21, 2018
Latest reply on Oct 22, 2018 by KarlRickards

I've got an issue where a user is opening ProcessBook and from their prospective everything is working fine but on the PI Message log the following errors is being displayed;

 

 

Unsuccessful login  ID: 12183. Address: 192.-----------. Name: Procbook.exe(3928):remote. Credentials used: pidemo. Method: Explicit Login. Error: [-10431] Authentication method is disabled by current server policy

 

Unsuccessful login  ID: 12183. Address: 192.-----------. Name: Procbook.exe(3928):remote. Credentials used: --------------. Method: Trust. Error: [-10413] No trust relation for this request

 

So while this is working fine from the clients perspective it is really annoying me how to stop this.  In this organisation there are around 200 users of PI and this error is only occurring for what I can tell so far is only two users.  I've even asked them to remove the protocol order in ProcessBook, File>Connections>Tools>Options so only the Windows Security remains yet I still get the above messages.

 

Any ideas?

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