As noted in your entry, port 5463 is the correct port for connecting to the PI Analysis Service from a client machine (KB00751).
In addition to seeing analysis evaluations, can new analyses be created and successfully Checked In?
Regarding the Event Frames not working, please verify which activities are being attempted:
- Searching for existing Event Frames
- Creating new Event Frames
- Editing existing Event Frames
Please also provide the high-level goals for working with PI AF from the client machine.
Once we have a more-detailed understanding of what tasks are currently working, we’ll be able to see if the system is working as expected, and what configuration changes may be needed.
I have already checked and I have all privileges for Analisys.
The IT support still not open the port, maby only this can solve the problem, so I will wait for the IT response. But I would like to know way the analisys works, and new analisys can be created and checked in, an the event frames can be created and checekd in and also evaluated as true but are not triggering. There are no past event frames to search. Those will be the firsts.
Port 5463 is used for client communication (for example PSE) to the analysis service. This is to get information on the status of analyses, etc...
Evaluate button in PSE leads to PSE evaluating the analysis. There is no connection being made to the analysis service for this. This is why it works in you system.
There isn't enough information here to troubleshoot why Event Frames aren't created. I would recommend for you to watch this YouTube video to get you started on troubleshooting Asset Analytics:
Of course, feel free to reach out to our support: Contact Us