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Rtreports Generator Printers unavailable and Print button Grayed out

Question asked by zgallisa on May 15, 2019
Latest reply on Jun 19, 2019 by zgallisa

Hi:

 

We are having a problem with RtReports Generator. Some people are getting a grayed out print button and cannot select any printer at the printers area.  What can be causing this? I checked all the services and groups and everything seems ok.  Can't even select PDF.

 

 <---Cannot select any printer

<---Print Button Grayed Out

Any suggestions?

Thanks

 

Zair 

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