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SMT Can't Connect to PI Data Archive

Question asked by liam.s.harper on Jul 12, 2019
Latest reply on Jul 16, 2019 by sraposo

I have a security mapping for a particular AD group which maps to the piadmin identity.  When I log into Coresight via a web browser, the connection is successful:

 

[Server] PI-SERVER [Collective] PI-SERVER [ID] 7082 [Time] 12/07/2019 10:23:16 [Program] pinetmgr [Priority] 10 [ProcessOSUser] SYSTEM [ProcessID] 1400 [Severity] Debug
Successful login ID: 3736. Address: 104.105.176.117. Name: w3wp.exe(5412):remote. Identity List: piadmin | piadmins | PIWorld. Environment Username : PI-DOMAIN\liam.harper. Method: Windows Login (SSPI,Kerberos)

However, when I try to connect with SMT via login prompt, it fails:

 

[Server] PI-SERVER [Collective] PI-SERVER [ID] 7138 [Time] 12/07/2019 10:24:10 [Program] pinetmgr [Priority] 10 [ProcessOSUser] SYSTEM [ProcessID] 1400 [Severity] Information
Unsuccessful login ID: 4177. Address: 61.249.263.6. Name: PISDKUtility.exe(15076):remote. Credentials used: pi-domain\liam.harper. Method: Explicit Login. Error: [-12001] Name Not Found in PInt

I recently upgraded to Windows 10 and performed a clean installation.  No configurations were changed on the Data Archive and my client has the same host name and IP address and previously.

 

If I try to log in via a login prompt using the above domain user in the PI SDK Utility, I get the same error:

 

[Server] PI-SERVER [Collective] PI-SERVER [ID] 7138 [Time] 12/07/2019 10:36:49 [Program] pinetmgr [Priority] 10 [ProcessOSUser] SYSTEM [ProcessID] 1400 [Severity] Information
Unsuccessful login ID: 4184. Address: 61.249.263.6. Name: PISDKUtility.exe(15988):remote. Credentials used: PI-DOMAIN\liam.harper. Method: Explicit Login. Error: [-12001] Name Not Found in PInt

There is also a trust in place which should allow access as piadmin to the IP address mentioned in the logs above, but attempts to connect using the trust also fail:

 

[Server] PI-SERVER [Collective] PI-SERVER [ID] 7138 [Time] 12/07/2019 10:28:06 [Program] pinetmgr [Priority] 10 [ProcessOSUser] SYSTEM [ProcessID] 1400 [Severity] Information
Unsuccessful login ID: 4180. Address: 61.249.263.6. Name: SMTHost.exe(2312):remote. Credentials used: LOCAL-DOMAIN\Liam.Harper. Method: Trust. Error: [-10413] No trust relation for this request

Am I doing something wrong?

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