AnsweredAssumed Answered

Processbook 2015 Freezes on Startup

Question asked by nathan.macnamara on Oct 21, 2019
Latest reply on Nov 25, 2019 by Steve Boyko

Periodically Processbook 2015 is freezing on startup (just shows "Not Responding"), once it gets into this state I have to restart the PC and then it is fine for a little while. Other times it is freezing in-use (multiple times per day) and I have to kill Processbook in Task Manager and re-open it to fix it.

 

I appreciate anyone taking the time to try to help me.

 

I have checked my Event Viewer and there are two events occurring as below. Googling the error codes has not returned any useful results.

 

- <System>
  <Provider Name="Application Hang" />
  <EventID Qualifiers="0">1002</EventID>
  <Level>2</Level>
  <Task>101</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2019-10-21T01:56:13.993910600Z" />
  <EventRecordID>6584</EventRecordID>
  <Channel>Application</Channel>
  <Computer>xxx</Computer>
  <Security />
  </System>
- <EventData>
  <Data>Procbook.exe</Data>
  <Data>3.6.0.82</Data>
  <Data>3b990</Data>
  <Data>01d5877fe9cdb240</Data>
  <Data>19</Data>
  <Data>C:\Program Files (x86)\PIPC\Procbook\Procbook.exe</Data>
  <Data>a4144cc0-a467-4e09-af6a-0d303da5f316</Data>
  <Data />
  <Data />
  <Data>Cross-process</Data>
  <Binary>430072006F00730073002D00700072006F00630065007300730000000000</Binary>
  </EventData>
  </Event>

 

EventData
Procbook.exe
3.6.0.82
3b990
01d5877fe9cdb240
19
C:\Program Files (x86)\PIPC\Procbook\Procbook.exe
a4144cc0-a467-4e09-af6a-0d303da5f316
Cross-process
430072006F00730073002D00700072006F00630065007300730000000000

 

 

 

- <System>
  <Provider Name="Windows Error Reporting" />
  <EventID Qualifiers="0">1001</EventID>
  <Level>4</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2019-10-21T01:56:14.043781100Z" />
  <EventRecordID>6585</EventRecordID>
  <Channel>Application</Channel>
  <Computer>xxx</Computer>
  <Security />
  </System>
- <EventData>
  <Data />
  <Data>0</Data>
  <Data>AppHangXProcB1</Data>
  <Data>Not available</Data>
  <Data>0</Data>
  <Data>Procbook.exe</Data>
  <Data>3.6.0.82</Data>
  <Data>57c92e34</Data>
  <Data>febd</Data>
  <Data>134217760</Data>
  <Data>EXCEL.EXE</Data>
  <Data>16.0.11929.20396</Data>
  <Data />
  <Data />
  <Data />
  <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE4E6.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE506.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE505.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE564.tmp.txt \\?\C:\Users\nmacnamara\AppData\Local\Temp\WERF0A0.tmp.appcompat.txt</Data>
  <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_Procbook.exe_1597fa21ba40f7e0c6e0633a8f2ac36b4a49452_d79e304b_f288a1ca-5075-422a-b898-0995a42943d8</Data>
  <Data />
  <Data>0</Data>
  <Data>a4144cc0-a467-4e09-af6a-0d303da5f316</Data>
  <Data>97</Data>
  <Data />
  <Data>0</Data>
  </EventData>
  </Event>
EventData
0
AppHangTransient
Not available
0
Procbook.exe
3.6.0.82
57c92e34
unknown
unknown
unknown
unknown
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3FA8.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3FB9.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3FBA.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4018.tmp.txt
0
7be520a4-2672-4204-8669-9e34d608fb29
2049
0

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