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PI Datalink not working in office 365 online but working in some office 365 online

Question asked by RoyRobinJr on Jun 11, 2020
Latest reply on Jun 11, 2020 by LalBabuShaik

Hi all,

 

   Asking for help why does the DL not working in clients office 365 online but some can work at offce 365 online.

 

Clients Specs that Datalink not working:

1. Window 7 Professional

2. Office version

3. I use PI Datalink 2017 SP2

4 I upgrade this to PI Datalink 2019 SP1 but seems it does not work since it is not anymore compatible in windows 7.

 

 

Clients Specs that Datalink is working:

1. Windows 10

2.office version

3. I use PI Datalink 2017 SP2.

 

 

On the 2nd client the PI Datalink 2017 sp2 is working. is it possible that I must upgrade to the windows 7 to windows 10 version? with the same version of the office 365 online? Sorry im quite confuse.

 

 

TIA

 

Thanks,

Roy

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