james.cook

Notifying when a lower alert state is triggered

Discussion created by james.cook on Apr 11, 2013
Latest reply on Apr 25, 2013 by Gregor

The 'Notify only on change in status' means that a message is sent out when an alert state is entered, when a higher alert state is triggered or (optionally) when a notification closes.

 

I would like to know whether or not there is a way to force it to send a message when a lower alert state is triggered. For example, I have a notification which triggers 'Amber Warning' (Normal priority) given a certain scenario. It then triggers 'Red Warning' (AboveNormal priority) given another scenario. This transition works fine and it is also set to send a message when it closes, which it does successfully. I would like a message to be sent when the 'Red Warning' becomes an 'Amber Warning' but there doesn't appear to be any way of doing this unless I set them up as distinct notifications. Is it possible to achieve this in one notification or will I have to go with creating two notifications instead?

 

Thanks in advance.

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