Can't Edit Notifications Email Template

Discussion created by rdube02 Champion on Sep 6, 2013
Latest reply on Jun 11, 2014 by Shweta

This is probably a very simple, n00b question, but we're just getting started with PI Notifications here, and I've created my first PI notifications, which work great. I've received a few emails upon some tag state changes, so all is good.


The problem now is that I can't edit the design of the email body at all. When I go to the "message" tab on the notification and click on "Design", all of the editing/formatting tools are grayed out and I can't edit the body at all. I tried copying the notification over to a template, thinking maybe I can only edit Notification templates, but the same problem occurs there too.


Any advice on this would be greatly appreciated. It's very frustrating not being able to figure out how to do something as basic as editing the notification email body...