5 Replies Latest reply on Oct 28, 2014 12:22 PM by Gregor

    Process book - PI graphic web part print issue

    fsaab

      Hello,

       

      I a have a process book report in a pi graphic webpart hosted in sharepoint.

       

      The report is tall...so when doing print preview it is fitting in 2 pages... but the issue is that in print preview or in paper print the second page didnt get printed....

       

      Kindly let me know your feedback about the matter....

       

      Best,

        • Re: Process book - PI graphic web part print issue

          Hello Francois,

           

          Your question / issue is a typical matter for OSIsoft Technical Support but before handing it over, please let's collect some additional information.

           

          What browser are you using?

           

          What's the SharePoint edition and version?

           

          What's the PI Web Parts version?

           

          Are you using the browsers printing functionality, the one of PI Graphics Web Part or another mechanism?

            • Re: Process book - PI graphic web part print issue
              fsaab

              Hello,

               

              Thanks for your reply

               

              IE for the browser

               

              sharepoint 2013

               

              pi web parts 2013 sp1

               

              i am using browser printing functionality.

               

              is there a printing mechanism for pi graphic webpart??? how??

                • Re: Process book - PI graphic web part print issue

                  Hello Francois,

                   

                  If you are using the browsers printing functionality, the issue might be with the browser itself. Can you double check with another resource e.g. from the web that doesn't fit on a single page?

                   

                  The control allowing to modify a Web Part sometimes offer a "Print" option (please see the screenshot below). PI Graphics Web Part should have this option but it's not working for me but this might be an issue with my installation.

                   

                  Please let us know if you like to be contacted by a Technical Support engineer.

                   

                  3632.PrintWebPart.jpg

                    • Re: Process book - PI graphic web part print issue
                      fsaab

                      Hi Gregory,

                       

                      Thanks for your reply.your screen shot is not sppearing.

                       

                      also when i click on the pi graphic print button the report opens a new window but there no butto in that window to print the file

                        • Re: Process book - PI graphic web part print issue

                          Hello Francois,

                           

                          Francois Saab

                          your screen shot is not sppearing.

                           

                          That's because I forgot uploading the screenshot. I've added it now to my previous post.

                           

                          Francois Saab

                          also when i click on the pi graphic print button the report opens a new window but there no butto in that window to print the file

                           

                          It might be necessary to implement print functionality with the Web Part. I believe at this point the best option is to hand your issue over to OSIsoft Technical Support. You should be contacted soon by email.