I believe Sales Support team or COE team might be the right site you need to contact for this problem. vCampus team have no products on PI interface, so will be very hard to help you on this. Sorry about this.
Jack, on top of the vCampus community here you can also check out PI Users Community at community.osisoft.com for access to the PI users community. The vCampus community is mostly focused on development and integration types of discussions with PI System.