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PI DataLink 2016 Inactive and unable to Activate

Question asked by PHK_Phoebe on Apr 26, 2017
Latest reply on May 1, 2017 by Luke Yarnall

We are experiencing difficulty with PI Datalink 2016 PI Datalink and PI Builder are no longer appearing on the Ribbon and when we go to Add-ins the COM Addin is showing Inactive... when we click to activate it nothing happens.

 

The version of Excel is 2016 and it did originally work and load when installed three weeks ago.

 

I have tried uninstalling and reinstalling but this did not help. Any suggestions?

 

Thanks in advance for your help,

Phoebe

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