5 Replies Latest reply on Oct 12, 2017 2:05 PM by jru

    Issue in viewing the existing Coresight displays & creating a new one with PI Vision 2017



      Good Afternoon!

      We have an issue when creating new displays  with  PIVision 2017.

      Couple of weeks back, we  upgraded to PI Vision 2017 from Coresight 2016 R2 version in one of our TEST environments.

      This morning, I bounced the box and stopped/restarted the following services:

         PI OLEDB Enterprise Agent

         PI Web API

         PI Web API Crawler


      When I viewed the existing Coresight display, it looked with no data,

        snapshot from the attached:

      Timestamp: 10/10/2017 11:19:24

      Severity: Error

      Message: Data Error

      Details: Retrieving the COM class factory for component with
      CLSID {7D36BED3-9635-484F-92E0-478369C450EC} failed due to the

      following error: 800703fa Illegal operation attempted on a
      registry key that has been marked for deletion. (Exception from

      HRESULT: 0x800703FA).


      What does it mean?

      Please find the attached PI Vision messages.

      When I tried to create a new display, the Asset on the left hand side, looks completely blank.

      Now we are unable to create any new displays or view the existing Coresight displays.

      But the admin page looks like it’s connected to the PI
      server, AF server & db server.

      Screenshot from the admin page:

      Any help is much appreciated.