AnsweredAssumed Answered

error in syncing in HA collective

Question asked by Hayan on Feb 11, 2018
Latest reply on Apr 16, 2019 by gmichaud-verreault


recently the collective showed an error in syncing between primary and secondary PI servers as in below

as new tags created in primary server is not reflecting to the secondary due to sync error.


-------------------error text ----------------------------

[-18002] Error processing update

Error processing sync record; Table: AuthInfo Table; Operator: Created; Record: ; Record ID: 88; Status: [-15024] Generic Duplicate Name


i tried everything to restore the sync but no luck , even deleted the record from mappings & trust  in PI SMT and created it again but no luck ,


any ideas on how to restore the sync in the collective?