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PI Vision (Communication Error)

Question asked by Dede on Aug 20, 2018
Latest reply on Aug 20, 2018 by Lal_Babu_Shaik

Hi Osi Team,

 

I want to ask something about our PI Vision, after we updated PI Vision to R2 SP 1 we got communication error notification in PI Vision Display.

here the notification log that we downloaded.

 

PI Vision Message Log

Mon Aug 20 2018 07:48:33 GMT+0800 (Central Indonesia Time)

 

Timestamp: 8/20/2018, 7:43:21 AM

Severity: Error

Message: Communication Error

Details: An unexpected error has occurred.

 

Timestamp: 8/20/2018, 7:43:21 AM

Severity: Error

Message: Communication Error

Details: An unexpected error has occurred.

 

All of the display was disappeared, what should we do? we hope all of file (.piw or .svg or other) could appear in PI Vision display.

before updated, we have a problem that all image can't appear if the file format is .PIW. if format .svg image appear. so we update the version.

 

Thank you for your response.

 

Best Regard,

Dede

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