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runtime error loading datalink

Question asked by Koerkel on Aug 21, 2018
Latest reply on Aug 22, 2018 by LalBabuShaik

I am receiving a runtime error during the loading of the Com Add-in for PI Datalink in Excel.  Running Office 2010 (32 bit) on Window 7 (64 bit).  I just loaded PI Datalink 2017 SP1.  Everything was working fine this morning, then PI Datalink controls disappeared from the ribbon.  I checked my registry and all the values for HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel\Addins\PI DataLink look correct as do the values for HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Excel\Addins\PI DataLink