Please let us know which version of office you are using. If you are using office 64 bit then would request you to test with office 32 bit On your machine.
if you are on 32 bit then I would suggest to repair office and run excel as administrator.
Can you please let us know when you go to com add-in and select PIAFBuilder what is load behavior? is it Load at Startup or runtime error occurred?
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To add , request you to open excel --> File-->options-->add-ins-->Manage dropdown-->disabled Items (Go) and Enable any disabled add-ins if any.
Most of the KB00265 - PI DataLink Ribbon does not appear in Excel apply the same to PI AF Builder. Do you have the symptoms for Case 6?
If so, please find the Case 6 solution with minor changes to PI AF Builder.
The path in registry will be:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel\AddIns\PIAFBuilder instead of PI DataLink and so on.
If this KB does not help, then please let us know again!
Can you run Excel as administrator (right click > run as administrator) and try to add the PI Builder add-in? I'm suspecting that the issue is a permission issue with the registry. Otherwise, please follow Jinmo's suggestion or reach out to support: Contact Us
Thank you everyone for help and suggestions.
In this case, add-in was disabled!