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PI AF Client SDK Windows 10 not supported

Question asked by MarkWard on Dec 17, 2018
Latest reply on Dec 20, 2018 by MarkWard

A colleague of mine has tried to install the PI AF Client 2018 SP1 SDK but is receiving an error of

 

Installation of PI Software Development Kit (PI SDK) 2018 has failed. Setup return code 1603. InstallThread Error 1603.

 

The accompanying error log shows

--- >>> Setup Module 8

[UNSUPPORTED_OPERATING_SYSTEMS]: 8 = X64

Setup module PIBufss.msi is not supported on WIN81NOSP_X64 operating systems.

CompareVersions> NewVer4 > InstalledVer4...returning 1

IsMSIInstalled> The installed version 4.7.0.26 is older than the new version to install 4.7.0.37 - returning FALSE.

Module (PI Buffer Subsystem v4.7.0.37) is not installed, Reason: operating system is not supported - skip installation.

--- >>> Setup Module 9

CompareVersions> NewVer4 > InstalledVer4...returning 1

IsMSIInstalled> The installed version 4.7.0.26 is older than the new version to install 4.7.0.37 - returning FALSE.

Module (PI Buffer Subsystem v4.7.0.37) will be upgraded.

--- >>> Setup Module 10

[UNSUPPORTED_OPERATING_SYSTEMS]: 10 = X64

Setup module AFClient_x86.msi is not supported on WIN81NOSP_X64 operating systems.

IsMSIInstalled> Unable to obtain Related Products for Upgrade Code {redacted}. Returned error: 259

Module (PI AF Client 2018 SP1 v2.10.1.8731) is not installed, Reason: operating system is not supported - skip installation.

--- >>> Setup Module 11

IsMSIInstalled> Unable to obtain Related Products for Upgrade Code {redacted}. Returned error: 259

Module (PI AF Client 2018 SP1 v2.10.1.8731) will be installed.

 

Note that it shows the OS as 'Win81NoSP_X64' where the OS is actually 64-bit Windows 10. I note that our machines received a Windows update the day prior to attempting to install, so I am wondering if this has perhaps affected it.

 

I am using Windows 10 and have previously successfully installed the SDK (though the 2016 version, not 2018)


Any help appreciated, thanks

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