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PI Vision installation failure

Question asked by GDKennedy on Oct 29, 2019
Latest reply on Nov 5, 2019 by GDKennedy

I am trying to install PI Vision on our AF Server and I get this error almost immediately.  Hopefully somebody can tell me how to clear this so I can get it installed.  Here are the error message from the installation log. 

 

System Information:

 

Windows Server 2012 R2 Standard

System Type - X64 Based

 

 

SetupWizardPreInstallTasks> ERROR: PRE-INSTALL FAILED WITH ERROR 1
SetupWizardPreInstallTasks> PLEASE LOOK IN "C:\ProgramData\OSIsoft\Setup\log\SetupPIVision_Dialogs.log" FOR ERROR MESSAGES.
SetupWizardPreInstallTasks> NOTE:  THE LOG FILE MAY HAVE BEEN RENAMED TO INCLUDE THE DATE.
SetupWizardPreInstallTasks> ===================================================================================
InstallModuleWithExitCode FAILED at Tue Oct 29 10:18:41 2019. Installation error for Setup Module 2 (PreInstallTasks):[1] Incorrect function.

 InstallThread will terminate.
=============================
==>>  End InstallThread  <<==

 

--- >>> Setup Module 2
Loading: 2 (C:\Users\PI_EMDVB_ADMIN\AppData\Local\Temp\PIVision_3.3.1.0\PreInstallTasks.dll)
C:\Users\PI_EMDVB_ADMIN\AppData\Local\Temp\PIVision_3.3.1.0\PreInstallTasks.dll version 1.4.1.37
CommonInstallTasks> Setup.exe path determined to be: C:\Users\PI_EMDVB_ADMIN\AppData\Local\Temp\PIVision_3.3.1.0\Setup.exe
CommonInstallTasks> C:\Users\PI_EMDVB_ADMIN\AppData\Local\Temp\PIVision_3.3.1.0\Setup.exe version 1.0.2.65
CompareVersions> NewVer4 > InstalledVer4...returning 1
CommonInstallTasks> SetupUtils.dll path determined to be: C:\Users\PI_EMDVB_ADMIN\AppData\Local\Temp\PIVision_3.3.1.0\SetupUtils.dll
CommonInstallTasks> C:\Users\PI_EMDVB_ADMIN\AppData\Local\Temp\PIVision_3.3.1.0\SetupUtils.dll version 1.0.2.55
CompareVersions> NewVer4 > InstalledVer4...returning 1
SetupWizardPreInstallTasks> Entering IsModulePresent
CommonInstallTasks> PreInstallTasks_InstallComplete is set to 1 (retval = 1)
SetupWizardPreInstallTasks> Installation tasks have already been completed
SetupWizardPreInstallTasks> Exiting IsModulePresent
Module (Pre-Installation Tasks vHIDDEN) already installed.

 

--- >>> Setup Module 18
CompareVersions> NewVer2 > InstalledVer2...returning 1
IsMSIInstalled> The installed version 4.6.0.19 is older than the new version to install 4.7.0.37 - returning FALSE.
Module (PI Buffer Subsystem v4.7.0.37) will be upgraded.

 

--- >>> Setup Module 20
Loading: 20 (C:\Users\PI_EMDVB_ADMIN\AppData\Local\Temp\PIVision_3.3.1.0\VSTOWrapper.dll)
C:\Users\PI_EMDVB_ADMIN\AppData\Local\Temp\PIVision_3.3.1.0\VSTOWrapper.dll version 1, 0, 5, 0
VSTOWrapper> Unable to open Registry-Key SOFTWARE\Microsoft\VSTO Runtime Setup\v4R
Module (Microsoft Visual Studio 2010 Tools for Office Runtime v10.0.60724.0) will be installed.
--- >>> Setup Module 21
CompareVersions> NewVer2 > InstalledVer2...returning 1
IsMSIInstalled> The installed version 1.8.0.201 is older than the new version to install 1.11.0.640 - returning FALSE.
Module (PI Web API 2018 v1.11.0.640) will be upgraded.
--- >>> Setup Module 22
IsMSIInstalled> Unable to obtain Related Products for Upgrade Code {91CB5063-159B-4075-BAC3-B832DD2DAEA9}. Returned error: 259
Module (IIS URL Rewrite Module 2 v7.2.1952) will be installed.
--- >>> Setup Module 23
IsMSIInstalled> Unable to obtain Related Products for Upgrade Code {29EA4E45-1329-457D-B4B0-86BACAC79ED8}. Returned error: 259
Module (PI Vision 2017 R2 SP1 v3.3.1.0) will be installed.
--- >>> Setup Module 24
IsMSIInstalled> Unable to obtain Related Products for Upgrade Code {34CE963B-6DCD-437E-B75C-CF71A8E2FE77}. Returned error: 259
Module (Microsoft System CLR Types for SQL Server 2014 v12.0.2402.11) will be installed.
--- >>> Setup Module 25
IsMSIInstalled> Unable to obtain Related Products for Upgrade Code {A85FACB4-80AB-414C-BC73-619E9F8783E5}. Returned error: 259
Module (Microsoft SQL Server 2014 Management Objects  (x64) v12.0.2000.8) will be installed.
--- >>> Setup Module 26
IsMSIInstalled> Unable to obtain Related Products for Upgrade Code {C4D29961-8526-4FFB-8725-4AA08974D292}. Returned error: 259
Module (PI Vision 2017 R2 SP1 Display Utility v3.3.1.0) will be installed.
--- >>> Setup Module 27
[UNSUPPORTED_OPERATING_SYSTEMS]: 27 = X64
Setup module PISystemDirectoryPublisher.x86.msi is not supported on WIN2012R2NOSP_X64 operating systems.
IsMSIInstalled> Unable to obtain Related Products for Upgrade Code {7CA24345-FDBB-4A64-895C-225A7837D48E}. Returned error: 259
Module (PI System Directory Publisher 2018 v1.1.0.1970) is not installed, Reason: operating system is not supported - skip installation.
--- >>> Setup Module 28
IsMSIInstalled> Unable to obtain Related Products for Upgrade Code {7CA24345-FDBB-4A64-895C-225A7837D48E}. Returned error: 259
Module (PI System Directory Publisher 2018 v1.1.0.1970) will be installed.
--- >>> Setup Module 29
[UNSUPPORTED_OPERATING_SYSTEMS]: 29 = X64, CORE
Setup module PISystemDirectorySystemTray.x86.msi is not supported on WIN2012R2NOSP_X64 operating systems.
IsMSIInstalled> Unable to obtain Related Products for Upgrade Code {D2228DDC-C66A-43EE-98B9-0E121D267940}. Returned error: 259
Module (PI System Directory System Tray 2018 v1.1.0.1970) is not installed, Reason: operating system is not supported - skip installation.
--- >>> Setup Module 30
IsMSIInstalled> Unable to obtain Related Products for Upgrade Code {D2228DDC-C66A-43EE-98B9-0E121D267940}. Returned error: 259
Module (PI System Directory System Tray 2018 v1.1.0.1970) will be installed.
----------------------
Completed Verification checks for all modules.
============================
==>>  End Verification  <<==
============================
Suppress completion message FALSE
No custom completion module specified in C:\pisetup.ini
Installation of PI Vision 2017 R2 SP1 has failed. Setup return code 1. InstallThread Error 1.
Module Pre-Installation Tasks (2) will not be displayed because its version number is set to HIDDEN
Module PI System Directory Publisher 2018 (27) will not be displayed because it is skipped
Module PI System Directory System Tray 2018 (29) will not be displayed because it is skipped

 

Thank you.

 

dan

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